FUEL1 Status - Notice history

Our provider has fully restored their Paris datacenter to nominal operation. We observed no customer-visible service disruption throughout the event. This incident is now resolved.

Our provider's incident is nearing resolution, though their affected zone remains on backup power. We have not observed any customer-visible service disruption since our last update and continue to monitor closely.

Our provider is still working to fully recover from the earlier incident in their Paris datacenter. On our side, we have not observed any further service disruption and are continuing to monitor closely.

We'll post another update if the situation changes.

Most services have recovered. Scaleway identified a power issue in their Paris datacenter and is working to restore the rest. We'll update again within 30 minutes, or sooner once fully resolved.

The issue has been fully resolved and we've verified that customer portal sign-in is working consistently for all users. We're following up with our identity provider on the underlying cause and improving our monitoring to detect any recurrence quickly.

We've identified the cause as an intermittent issue with our authentication provider that, for some users, prevented their organization membership from being recognised at sign-in. Only sign-in via the customer portal at console.fuel1.ai was impacted; API access using API keys was not affected. We're working with our identity provider on remediation. No customer data was lost or exposed.